Tech Support engineer

*Travel required at least 1-2 times per month or as business determines to deploy laptops - Expenses will be paid., Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices

• Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment.

• Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty provide

• Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations

• Maintain and update asset movement, device status, and lifecycle records in ServiceNow.

• Conduct monthly inventory audits and reconcile physical assets with system records.

• Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams.

• Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines.

• Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness.

• Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments.

• Communicate clearly with customers and internal stakeholders through written and verbal updates.

• Follow standard operating procedures, security guidelines, and asset management policies

Hands-on experience in Depot Management/Configuration Center operation

.- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices

• Working experience with Microsoft ecosystem and device management tools., Hands-on experience in Depot Management/Configuration Center operations.

• Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).

• Working experience with Microsoft ecosystem and device management tools, including:

• O365 / Microsoft 365

• Intune / Endpoint Management

• SCCM / Configuration Management

• Asset Management tools

• Practical working knowledge of ServiceNow for incident, asset, and task updates.

• Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination.

• Good understanding of shipping, receiving, and inventory control processes.

Behavioral & Professional Competencies:

• Strong written and verbal communication skills.

• Customer-focused mindset with the ability to work directly with end users and stakeholders.

• Ability to prioritize work effectively in a fast-paced, project-driven environment.

• High ownership, attention to detail, and accountability.

• Willingness to work from the office and support hands-on operational activities.

• Positive attitude with readiness to learn and adapt.