AS400 Synon Application support Engineer

Stanley David and Associates

United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

dice.com

Tech stack

Db2400 IBM System I Batch Processing Software Bug Management Cloud Computing COBOL (Programming Language) Software Debugging DevOps File Transfer IBM RPG (Programming Language) Job Scheduling Mainframes

+7 more

Performance Tuning Software Maintenance Software Deployment SQL Databases File Transfer Protocol (FTP) Legacy Systems Servicenow

Job description

AS400 Synon with Production Support experience

Provide L2/L3 production support for AS400-based applications.
Perform incident analysis, root cause identification, and resolution.
Work on bug fixes, minor enhancements, and code deployments
Monitor batch jobs, interfaces, and system performance.
Support data corrections and production issue troubleshooting.
Collaborate with cross-functional teams (business, QA, DevOps)
Ensure adherence to change management and release processes.
Handle on-call support and critical production issues
Maintain documentation, knowledge base, and support runbooks.
Participate in continuous improvement and system stability initiatives

Requirements

o COBOL, RPG (RPG III / RPG IV), CLLE o DB2/400 (DB2400) o SQL Programming o SYNON / CA 2E o Query/400

Deep knowledge of AS400 (IBM iSeries) architecture and environment
Experience in application maintenance and production support
Strong understanding of: o Job scheduling, batch processing, job queues o Spool files, debugging, system logs.
Experience with Change Management tools (preferred: ALDON)
Good knowledge of FTP processes and protocols for file transfer
Strong debugging and performance tuning capabilities in legacy systems
Preferred Skills o Experience working in RxClaim / PBM (Pharmacy Benefit Management) domain. o Familiarity with healthcare systems and claims processing o Exposure to incident/problem management tools (ServiceNow, Remedy, etc.) o Knowledge of modernization approaches (Mainframe/AS400 to Cloud) is a plus.