Helpdesk Administrator

• Managing incoming helpdesk calls and emails.
• Logging and updating maintenance requests accurately within the system.
• Allocating work orders to engineers and contractors.
• Monitoring job progress and ensuring service level agreements (SLAs) are met.
• Providing excellent customer service to internal and external stakeholders.
• Maintaining accurate records and updating databases.
• Producing reports and carrying out general administrative duties.
• Supporting the wider facilities management team as required.

• Previous helpdesk, customer service or administration experience.
• Good IT skills with confidence using Microsoft Office packages.
• Strong communication skills with the ability to read and write in English.
• Excellent organisational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks., * This role is based in Bridgend (CF31) and requires you to work Monday to Friday, 8:00am-5:00pm. Can you commit to these hours? (Written answer - Required)
• Are you confident using Microsoft Office applications, including Outlook, Excel and Word? Please provide examples. (Written answer - Required)

Experience:

• Administrative: 3 years (required)

Licence/Certification:

• Driving Licence and own vehicle (required)
• RTW & Avilable to start on Monday 13th July (required)