ServiceNow CRM/FSM Developer

Isite Technologies Inc

United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

JavaScript (Programming Language) Computer-Aided Design Application Programming Interfaces (APIs) Artificial Intelligence Continuous Integration DevOps Systems Integration Workflow Management Systems Scripting Servicenow

Requirements

ServiceNow CSA
ServiceNow CAD (preferred)
CIS-CSM or FSM (nice to have)
5-8 years of hands-on ServiceNow development experience
Experience with CSM/CRM or case management platforms
Experience building integrations and APIs

Strong skills in:

JavaScript (server/client-side)
Workflow/Flow Designer
ServiceNow configuration and scripting

Preferred:

Experience with Field Service Management (FSM)
Exposure to AI-enabled workflows or automation
Familiarity with CI/CD and DevOps practices

What Success Looks Like:

High-quality, scalable CRM workflows and automation
Increased efficiency and reduced manual effort in customer service processes

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