Technical Support Specialist I

MAINSPRING RETAIL SOLUTIONS, LLC

Tulsa, OK, United States

about 2 months ago

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Role details

Contract type

Permanent contract

Employment type

Part-time (≤ 32 hours)

Experience level

Starter

Compensation

$37,440.0 - $49,920.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Business Software Computer Maintenance System Configuration Remote Service Software Retail Software Software Deployment Software Systems Time Tracking Software Information Technology

Job description

Mainspring is seeking a Part-Time Technical Support Specialist I to assist customers with retail technology support, software setup, hardware configuration, and day-to-day troubleshooting. This position is ideal for someone with strong customer service skills, an aptitude for technology, and a desire to build a long-term career in technical support., * Provide front-line technical support to customers via phone, email, and remote support tools

Troubleshoot basic software, hardware, and peripheral issues
Assist with software installations, upgrades, and system configuration
Configure workstations, receipt printers, barcode scanners, and related equipment
Document customer interactions and solutions
Assist with customer onboarding and training
Participate in implementation and upgrade projects
Follow up on open support requests
Escalate advanced issues when appropriate
Maintain accurate time tracking and project documentation

Requirements

Strong customer service and communication skills
Comfortable learning new technology and software systems
Basic computer troubleshooting knowledge
Strong organizational skills and attention to detail
Ability to work independently and as part of a team
Retail experience is a plus
Technical certifications are a plus but not required

Preferred Backgrounds

Retail management or retail operations
Retail technology or point-of-sale experience
Help desk or technical support experience
Computer repair or electronics troubleshooting
Technology or electronics sales
Recent IT, MIS, Business Technology, or Computer Science graduates
Individuals with strong customer service skills and a passion for technology

Benefits & conditions

Pulled from the full job description

Paid training
Opportunities for advancement

About the company

Mainspring Retail Solutions is a growing technology company based in Tulsa, Oklahoma. We specialize in retail point-of-sale systems, inventory management, eCommerce integrations, payment solutions, and business automation tools for retailers across the United States.