IT & Revenue Operations Administrator (MSP & Digital Operations)

We are seeking a dynamic and detail-oriented IT & Revenue Operations Administrator to support our IT infrastructure, CRM systems, digital operations, and workflow automation initiatives. This role is ideal for someone comfortable working in a Managed Services Provider (MSP) environment while also helping improve operational efficiency, digital performance, and user support across multiple departments.

You will play a key role in maintaining system performance, supporting end users, optimizing workflows, and enhancing the companies’ digital presence. This is a highly visible role that directly impacts operations, sales enablement, employee support, and long-term business growth., * Provide day-to-day IT support for hardware, software, networking, and operating systems (Windows, macOS, and Microsoft 365 environments)

• Serve as the primary liaison with external MSP providers and assist with system maintenance, security, backups, and troubleshooting
• Manage employee onboarding/offboarding, including user accounts, permissions, devices, email access, and VPN setup
• Track and maintain company-issued equipment and IT inventory
• Administer CRM systems, workflows, dashboards, and reporting to improve operational and sales efficiency
• Support website updates, digital operations, SEO initiatives, and conversion optimization efforts
• Identify and implement automation opportunities using tools such as Zapier or Power Automate
• Maintain security protocols including MFA, password policies, access controls, and periodic audits
• Coordinate with vendors, software providers, and cross-functional teams to improve systems and processes
• Develop documentation, standard operating procedures, and internal knowledge base resources
• Monitor KPIs and provide reporting insights related to systems performance, sales activity, and digital operations

Do you have experience in IT support?, * 3-7+ years of experience in IT support, systems administration, or MSP environments

• Strong knowledge of Microsoft 365, Azure, Active Directory, networking fundamentals, and endpoint management
• Experience supporting or administering CRM systems
• Strong troubleshooting, organizational, and multitasking skills
• Excellent communication skills with the ability to support both technical and non-technical users
• Ability to work independently in a fast-paced environment

Preferred

• Experience working alongside or within an MSP
• Familiarity with website platforms such as WordPress, Wix, or Squarespace
• Working knowledge of SEO, conversion rate optimization (CRO), and digital marketing tools
• Experience with automation tools such as Zapier or Power Automate
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus, * IT support: 3 years (Required)
• Microsoft 365: 3 years (Required)
• Azure: 3 years (Required)
• Active Directory: 3 years (Required)
• CRM software: 2 years (Preferred)

• Competitive compensation up to $75,000 annually (DOE)
• Competitive benefits package
• Opportunity for professional growth as both companies continue to scale
• High-impact role with exposure to leadership and multiple departments
• Collaborative and supportive work environment

Join Forthright and Village Home Health in a role where your technical expertise and operational mindset will directly contribute to organizational efficiency, employee success, and long-term growth.

Pay: Up to $75,000.00 per year

Forthright Case Management and Village Home Health are growing organizations focused on delivering high-quality services within the workers’ compensation and healthcare industries. As we continue to expand, we are seeking a proactive and tech-savvy IT professional to support internal systems, digital operations, and workflow efficiency across both companies.