Routing Coordinator

As a Routing Coordinator, you will play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for our Pest Control Technicians. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don’t worry, we will train you!
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update, and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer privacy and other proprietary information
• Entering data into database software and checking to ensure the accuracy of the data that has been inputted
• Resolving discrepancies in information and obtaining further information for incomplete documents
• Creating data backups as part of a contingency plan
• Responding to information requests from authorized members
• Preparing and sorting documents for data entry
• Professional responsible for resolving overdue bills and collecting payments from those who owe
• Monitoring accounts to identify overdue payments
• Keeping accurate records and reporting on collection activity

• Experience with Routing/Scheduling preferred
• Previous experience in Customer Service required
• High School Diploma or equivalent required
• Ability to pass a drug screen and background check is required
• Excellent interpersonal and communication skills
• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office/Google Workspace
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• Ability to work in a fast paced environment, Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Fast Paced Environment
• Working individually as well as a team, * Do you have experience in an office setting dealing with heavy phone call volume?
• Do you have any previous scheduling experience?
• Please provide three (3) references with your resume. Two (2) must be from your most recent employers and one (1) can be a personal reference, as long as it’s not a family member.

Experience:

• Customer Service: 3 years (Required)
• Scheduling: 1 year (Preferred)
• Adminstrative: 3 years (Required)

Ability to Commute:

• Farmville, VA 23901 (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * Comprehensive benefits package including medical, dental, vision, & life Insurance, Disability
• 401(k) plan with company match
• Paid vacation, holidays, and sick leave
• Employee discounts, Employee Assistance Program, Flexible spending account
• Incentive Based Pay opportunities in addition to salary range

Job Type: Full-time

Pay: $17.00 - $20.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance