Application Support Analyst

Blu Omega is seeking Application Support Analysts to support one of our clients, contributing to enterprise systems operations and modernization efforts. This role supports the development, enhancement, and maintenance of mission-critical applications that enable regulatory, scientific, and operational workflows.

Program: This program supports the day-to-day operations, maintenance, and modernization of systems that enable regulatory and scientific mission. It encompasses application development, infrastructure support, data management, and business process workflows that underpin activities such as biologics review, compliance, and research. The program focuses on sustaining legacy systems while advancing modernization efforts, improving system performance, and enhancing tools and platforms used by staff and stakeholders.

Responsibilities

• Troubleshoot and resolve incidents and service requests
• Analyze logs, transactions, and application data
• Perform root cause analysis and create knowledge articles
• Support production releases and ensure smooth deployments

• 3+ years of application support experience
• Proficiency in SQL and data analysis
• Experience with ServiceNow or similar ITSM tools
• Strong communication and problem-solving skills
• Bachelor’s degree in a technical field
• Ability to obtain Public Trust, * ITIL certification

Salary Range: $55,000.00 - $65,000.00 Final compensation is based on technical skills, experience, education, certifications, and clearance.

Blu Omega Benefits & Perks

• Medical, Dental, and Vision coverage through national providers
• 401(k) with company match (eligible after 6 months; vesting applies)
• Company-paid Life and AD&D insurance with additional voluntary options
• Short-term disability (company-paid) and long-term disability options
• Employee Assistance Program (EAP) with 24/7 confidential support and mental health resources
• Telehealth and virtual care options available through medical plans
• Pet insurance, legal services, and identity theft protection options
• Paid Time Off (PTO) for eligible employees
• Paid federal holidays for salaried employees
• Access to wellness programs, discounts, and lifestyle benefits
• Benefits eligibility and offerings may vary based on role, employment status, and program requirements.

Blu Omega is a Woman-Owned Small Business (WOSB) delivering technology and cybersecurity solutions to federal agencies and enterprise clients nationwide. Headquartered in Ashburn, VA, we support mission-critical programs across civilian and defense sectors, including health, national security, and regulatory environments. We partner with government agencies and large integrators to provide expertise in cybersecurity operations, cloud and infrastructure modernization, data and analytics, and enterprise IT support. Our teams are experienced operating within federal contracting environments, supporting task orders, recompetes, and programs requiring cleared personnel and compliant delivery.