Software Support Manager

Alexander Technology Group is seeking a skilled Software Support Manager to lead a growing customer support team at a local software company in southern New Hampshire.

In this role, you will manage and mentor a team of support professionals, ensure high-quality customer service, and drive continuous improvement in troubleshooting processes. You will also collaborate across departments to enhance the customer experience and develop tools and procedures that support team success., * Train, mentor, and manage a team of technical support staff.

• Oversee advanced troubleshooting and root cause analysis for customer issues.
• Develop and enforce support processes, tools, and knowledge bases.

• 7+ years managing technical support teams (5+ staff).
• 5+ years of software support experience.
• Strong technical skills (Windows/Mac, networking, cloud services).
• Excellent communication, leadership, and problem-solving skills.

This is a full-time, on-site role based in southern NH, offering competitive compensation and the opportunity to grow within a successful local software company.

Pay range is $95k-$105K