IT Support Technician

We are seeking a dependable and customer-focused IT Support Technician to deliver high-quality technical support across the organisation. The successful candidate will be responsible for diagnosing and resolving hardware, software, and network issues, supporting users both remotely and on-site, and contributing to the effective operation and maintenance of the company’s IT systems and infrastructure., * Provide 1st and 2nd line technical support to end users across the business

• Diagnose, troubleshoot, and resolve hardware, software, printing, and network-related issues
• Install, configure, and maintain laptops, mobile devices, and associated peripherals
• Manage user accounts, including provisioning, password resets, and access permissions
• Support and administer Microsoft 365 applications, including Outlook, Teams, Word, and Excel
• Respond to and manage IT support tickets, ensuring accurate documentation and timely resolution
• Support employee onboarding and offboarding processes, including equipment setup and access management
• Maintain accurate inventory records for IT equipment and software licences
• Promote and adhere to cybersecurity best practices and internal IT policies
• Liaise with third-party vendors and service providers as required
• Visit McConnell sites to setup and maintain networking equipment

• Proven experience in an IT support or helpdesk environment
• Experience administering and supporting Microsoft 365
• Strong working knowledge of Windows operating systems and Microsoft 365 applications
• Familiarity with SharePoint and Microsoft Intune is advantageous
• Good understanding of networking fundamentals, including TCP/IP, DNS, and DHCP
• Excellent troubleshooting and analytical problem-solving skills
• Strong communication skills with a customer-focused approach
• Ability to manage workload effectively, prioritise tasks, and work independently
• Approachable, and customer-oriented manner
• High level of attention to detail
• Proactive, hands-on approach with a positive “can-do” attitude
• Strong team player with the ability to collaborate effectively
• Hold a full UK driving licence

• Salary: Depending on experience - attractive package
• Working Hours: Full-time 8.00am - 5pm Monday to Thursday and 4pm Friday