Desktop Support (Short-term Contract)

We are seeking a motivated and technically skilled Desktop Support Specialist for a short-term contract (2 months)to ensure seamless IT operations and user support across our organization. This role offers an exciting opportunity to apply your technical expertise in a dynamic environment, providing essential support for hardware, software, and network systems. You will be the frontline hero resolving technical issues, maintaining IT infrastructure, and ensuring optimal computer performance for all users. Your proactive approach and excellent communication skills will help keep our technology running smoothly and efficiently during this vital period., * Provide comprehensive technical support for desktop, laptop, and peripheral hardware issues across Windows and macOS platforms.

• Troubleshoot software problems related to operating systems, Microsoft Office suite, and enterprise applications using tools like ServiceNow, Jira, and BMC Remedy.
• Manage user accounts and permissions through Active Directory management and oversee Windows Server administration tasks.
• Perform hardware maintenance, upgrades, and installations to ensure all equipment functions correctly and securely.
• Support network connectivity issues including LAN, VPN access, firewall configurations, and basic computer networking troubleshooting.
• Assist with IT infrastructure tasks such as system backups, user account provisioning, and security protocols adherence.
• Document all support activities accurately in help desk systems and communicate effectively with users to resolve issues promptly.

• Proven experience in technical support, system administration, and IT support roles with a focus on desktop environments.
• Strong knowledge of hardware maintenance, computer management, and troubleshooting across multiple operating systems including Windows and macOS.
• Familiarity with Active Directory management, Windows Server administration, Linux systems, and enterprise IT tools like ServiceNow or Jira.
• Expertise in computer networking concepts such as LAN setup, VPN configuration, firewall management, and network troubleshooting.
• Excellent communication skills to explain technical issues clearly to non-technical users while delivering exceptional customer service.
• Ability to handle multiple priorities efficiently while maintaining attention to detail in a fast-paced setting.
• Technical proficiency in software troubleshooting, operating systems management, and hardware diagnostics ensures rapid resolution of issues.

This short-term contract position during the Summer (July and August) with a potiential to extend to few more months. It is perfect for tech-savvy professionals eager to make an immediate impact by supporting critical IT functions during a busy period. Join us to leverage your skills in a collaborative environment that values proactive problem-solving and exceptional service delivery!

$35 - $40 an hour - Contract