Desktop Support Technician

We are seeking a reliable and customer-focused Desktop Support Technician to join a long-term IT support team in Fort Worth, TX. This is a hands-on desktop support role responsible for troubleshooting Windows workstations, supporting end users, imaging and deploying PCs, resolving hardware and software issues, and ensuring a seamless computing experience across the organization.

This opportunity is ideal for technicians with experience supporting Windows 10/11, hardware troubleshooting, PC imaging, wireless connectivity, and enterprise desktop environments.

Responsibilities

• Provide onsite desktop support for Windows-based laptops and desktop computers
• Troubleshoot and resolve hardware, software, and operating system issues
• Perform Windows OS installations, updates, configuration, and performance optimization
• Reset passwords and assist users with account access issues
• Diagnose and repair PC hardware including hard drives, LCD displays, USB devices, and other components
• Troubleshoot wireless connectivity and network-related issues
• Configure, restore, and troubleshoot Windows user profiles
• Install and configure business applications as required
• Install and troubleshoot wireless certificates for Windows workstations and tablets
• Support approved peripherals including webcams, keyboards, mice, USB devices, security tokens, and power adapters
• Prepare, image, configure, and deploy new PCs and laptops
• Perform laptop refreshes and workstation replacements
• Provide loaner devices and peripheral support as needed
• Resolve post-deployment incidents following software packaging and system updates
• Document work performed and maintain accurate service records
• Deliver exceptional customer service while supporting end users in a fast-paced enterprise environment

• 2+ years of Desktop Support, IT Support, or Help Desk experience
• Experience supporting Windows 10 and/or Windows 11
• Strong hardware troubleshooting and PC repair skills
• Experience imaging, configuring, and deploying desktop and laptop computers
• Knowledge of Windows user profiles and profile restoration
• Experience supporting wireless connectivity and network issues
• Familiarity with installing peripherals including printers, webcams, keyboards, mice, and USB devices
• Strong customer service and communication skills
• Ability to prioritize multiple support requests in an enterprise environment

Preferred Qualifications

• Experience with Microsoft Active Directory password resets
• Experience with Microsoft Office 365
• Experience supporting enterprise desktop deployments or refresh projects
• Familiarity with ServiceNow or another ITSM ticketing system
• CompTIA A+ certification or equivalent experience

Desired Skills

• Desktop Support
• IT Support
• Help Desk
• Windows 10
• Windows 11
• PC Imaging
• Laptop Deployment
• Windows Deployment
• Hardware Repair
• Software Installation
• Operating System Support
• Active Directory
• Office 365
• Wireless Networking
• User Profile Management
• Desktop Refresh