Healthcare Implementation Specialist (EHR/EMR)

NexaPoint Health is hiring a Healthcare Implementation Specialist to lead on-site implementations of EHR/EMR, AI documentation, and telehealth solutions for healthcare providers across Oklahoma.

This is a highly client-facing role where you’ll partner directly with physicians, nurses, front office teams, billing staff, and clinic leadership to successfully implement healthcare technology from planning through go-live. You’ll serve as a trusted implementation partner, helping organizations confidently adopt new technology while improving workflows and patient care.

Success in this role requires more than technical expertise. We’re looking for someone who builds trust quickly, communicates with confidence, stays calm under pressure, and guides healthcare teams through change with professionalism and empathy.

When you’re not traveling to client sites, you’ll work from our Oklahoma City office alongside our implementation and operations teams., * Lead on-site software implementations and go-live activities.

• Travel frequently to healthcare client sites throughout Oklahoma and surrounding areas.
• Train physicians, providers, clinical staff, front office teams, billing teams, and administrators.
• Observe, document, and improve clinic workflows.
• Translate clinical workflows into effective system configuration and usage.
• Support implementation of EHR/EMR, AI documentation, and telehealth solutions.
• Coordinate and support the setup of hardware and technology required for successful client implementations.
• Serve as the primary implementation contact, building trusted relationships with healthcare providers throughout the implementation process.
• Document implementation progress, issues, enhancement requests, client feedback, and prepare implementation reports and project updates.
• Collaborate with Product, Engineering, Operations, Billing, and Customer Success teams.
• Represent NexaPoint Health professionally at every client interaction.

• 3-5 years experience implementing EHR/EMR systems or healthcare technology solutions.
• Strong understanding of healthcare and clinic workflows.
• Experience training healthcare professionals.
• Excellent communication, documentation, and organizational skills.
• Comfortable traveling extensively to client sites.
• Strong technical aptitude and ability to troubleshoot hardware and software issues.
• Experience using Google Workspace and business productivity tools.
• Knowledge of HIPAA and healthcare privacy regulations.

Preferred Qualifications

• Previous experience working in a medical practice, clinic, or healthcare environment.
• Experience implementing healthcare software in live clinical settings.
• Experience with AI documentation or telehealth platforms.
• Experience creating workflow documentation and training materials.
• Change management or implementation consulting experience., At NexaPoint Health, we believe technical expertise opens doors, but professionalism, accountability, and execution drive successful implementations. We’re looking for someone who combines strong healthcare technology experience with a calm, client-focused approach and the ability to build confidence during times of change.
• Builds trust through active listening, clear communication, and a calm, reassuring approach.
• Takes ownership, follows through on commitments, and consistently delivers high-quality work.
• Demonstrates professionalism, reliability, and accountability in a client-facing environment.
• Thrives in a structured, team-oriented organization and respects established communication channels.
• Adapts quickly to changing clinical environments while maintaining a high standard of service.
• Is comfortable traveling frequently and representing NexaPoint Health professionally at client sites.
• Is passionate about helping healthcare providers successfully adopt technology that improves patient care., * EHR/EMR systems or healthcare technology solutions: 3 years (Preferred)

Pulled from the full job description

• Travel reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Health, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• 401(k)
• Travel Reimbursement

Work Authorization

Applicants must be authorized to work full-time in the United States. NexaPoint Health is unable to sponsor employment visas.

About NexaPoint Health

NexaPoint Health (Performance AI) is transforming healthcare through AI-powered technology that helps providers deliver more efficient, accessible, and connected patient care. Our solutions combine EHR/EMR, telehealth, AI documentation, and workflow automation to improve clinical operations and patient outcomes.

As we continue to grow, we’re looking for passionate professionals who want to make a meaningful impact on the future of healthcare., * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance