Computer Support Specialist

We are seeking a dynamic and proactive Computer Support Specialist to join our IT team! In this role, you will be the frontline hero for technical support, ensuring our systems run smoothly and efficiently. Your expertise will help troubleshoot hardware and software issues, manage user accounts, and maintain our IT infrastructure. This position offers an exciting opportunity to develop your skills in system administration, network management, and customer service while supporting a vibrant organization committed to innovation and excellence. If you thrive in fast-paced environments and enjoy solving complex technical challenges, this is the perfect role for you!, * Provide comprehensive technical support to end-users across various departments, resolving hardware, software, and network issues promptly

• Manage user accounts and permissions using Active Directory, ensuring secure access controls and account provisioning
• Administer Windows Server environments, including system updates, backups, and performance monitoring
• Maintain computer hardware by troubleshooting malfunctions, performing upgrades, and coordinating repairs as needed
• Support computer networking tasks such as LAN (Local Area Network) setup, VPN (Virtual Private Network) configurations, firewalls, and network security measures
• Assist with operating systems including Windows and macOS, ensuring optimal performance and security compliance
• Utilize help desk tools like ServiceNow or Jira to track incidents, document solutions, and improve support workflows

• Proven experience in technical support or IT support roles with a strong understanding of computer management practices
• Hands-on experience with system administration tasks on Windows Server and Linux platforms
• Proficiency in hardware maintenance, troubleshooting software issues, and operating systems such as Windows and macOS
• Knowledge of Active Directory management for user account control and security policies
• Familiarity with computer networking concepts including LAN setup, VPN access, firewalls, and network security protocols
• Strong communication skills to effectively assist users at all levels with patience and clarity
• Ability to prioritize tasks efficiently in a fast-paced environment while maintaining attention to detail
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are preferred but not required

Join us as a Computer Support Specialist to be a vital part of our technology-driven environment! Your technical prowess combined with excellent customer service will ensure our team stays connected, secure, and productive. We are committed to fostering growth opportunities for all our team members while providing a supportive workplace dedicated to innovation.

$26.11 - $35.44 an hour - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Flexible schedule, * 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance