Sr Lab System Support Engineer

We are seeking a Sr. Lab System Support Engineer with 8+ years of experience supporting laboratory systems in a pharmaceutical or regulated environment. The ideal candidate will have strong experience with lab system lifecycle management, vendor management, Computer System Validation (CSV), and GxP compliance., * Manage the complete lifecycle of laboratory systems, including implementation, validation, maintenance, upgrades, backups, archival, and decommissioning.

• Ensure compliance with SDLC, CSV, GMP, GLP, GxP, FDA regulations, and data integrity requirements.
• Act as the primary contact for vendors regarding installations, upgrades, maintenance, and issue resolution.
• Support laboratory software systems and instrument integration platforms.
• Perform user account management (creation, modification, deletion).
• Coordinate with desktop, network, and vendor teams for hardware and system support.
• Handle system onboarding/offboarding, monthly patching, backup/restoration, and application upgrades.
• Support laboratory instruments and troubleshoot software/hardware issues.
• Maintain system documentation, SOPs, work instructions, audit trails, and archival processes.
• Work closely with Lab, QA, and IT teams to resolve issues and improve workflows.
• Support audits, inspections, CAPA activities, deviations, and change controls.

• Strong knowledge of GMP, GLP, and GxP regulations
• Experience with Computer System Validation (CSV)
• Lab system lifecycle management (implementation, validation, maintenance, upgrades, and decommissioning)
• Vendor management and coordination
• Understanding of laboratory business processes in a pharmaceutical environment
• Experience with ServiceNow, Remedy, or similar ticketing systems
• Knowledge of Change Control, CAPA, Deviations, and Problem Management
• Familiarity with laboratory instruments such as HPLC, GC, and Spectrophotometers
• Strong troubleshooting, communication, and documentation skills, * Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, or related field
• 8+ years of laboratory systems support or IT support experience in a regulated pharmaceutical/life sciences environment

Must-Have Experience

• Lab System Lifecycle Management
• Lab System Vendor Management
• Understanding of Laboratory Business Processes in a Pharmaceutical Regulatory Environment
• GMP, GLP, GxP, and CSV Compliance
• Audit, Change Control, CAPA, and Deviation Management

$46 - $51 an hour - Contract