IT Service Desk Analyst

Due to continued success, Stoneacre is expanding rapidly, creating exciting new opportunities across the business. We are currently recruiting a highly motivated individual to join our IT team as a Service Desk Analyst.

Reporting to the IT Service Delivery Manager, you will join a team responsible for supporting and maintaining the company’s IT systems, as well as providing efficient support to all business users.

The IT team handles a wide range of queries, from basic user administration, password resets, and help requests, to manufacturer-driven IT projects. As an IT Service Desk Analyst, you will play a key role in providing first-line support, resolving IT issues, and preparing equipment for use across the group.

This is an excellent opportunity to develop your technical skills and progress your career within the IT team. You will be joining at an exciting time, with the opportunity to contribute to the ongoing improvement of IT systems and practices across the business., * Maintain control of IT equipment stock

• Image and build desktops/laptops ready for use
• Prepare and dispatch equipment to sites as required
• Log and manage support tickets in line with IT support processes
• Provide customer-focused technical support (deskside, phone, and remote)
• Diagnose and resolve first-line IT issues efficiently
• Escalate complex issues to appropriate team members
• Support users by providing training and guidance on IT systems
• Assist with basic administration of telephony systems
• Manage user accounts across various systems

• Strong communication skills, with the ability to engage with staff at all levels and franchise partners
• Ability to explain technical concepts clearly to non-technical users
• Logical and analytical approach to problem-solving
• Ability to prioritise workload and deliver timely solutions
• Capable of working independently and taking ownership of issues
• Self-motivated team player, resourceful and keen to learn and share knowledge
• Flexible, organised, and able to manage multiple priorities

• Competitive salary
• Working hours: Monday to Friday, 8:30am - 5:30pm (flexibility required)
• 22 days holiday plus bank holidays

Stoneacre is one of the UK’s largest, most successful, and fastest-growing motor groups, with over 60 locations nationwide. We represent more than 30 of the world’s leading manufacturers and employ over 3,000 people.