IT Support Assistant

The IT Support Assistant provides hands-on technical support and assistance to the county technology department. This position assists with the repair, maintenance, and setup of technology devices and equipment across district facilities, and supports the technology team in daily operations to ensure reliable technology services for staff and students. The employee shall remain free of any alcohol or non-prescribed drugs while in the workplace. Alcohol and controlled substances which affect employee productivity, safety or judgment in the workplace will not be tolerated. Staff members serve as role models for students in how to conduct themselves as citizens and as responsible, intelligent human beings. Staff members are expected to refrain from bullying, harassment, intimidation, and discrimination Please note: If you have recently retired from any entity covered by the West Virginia Consolidated Public Retirement Board, applying for or accepting employment within 60 days of your retirement date could negatively impact your retirement benefits and result in a significant financial or tax liability for which you are responsible. It is your responsibility to check with the WVCPRB to ensure that you are compliant with state code that requires a 60 day bona fide separation from retirement. Braxton County Schools will not be responsible for any taxes, penalties, costs, or other financial liabilities you may incur if you apply for or accept employment contrary to the laws of West Virginia, or the regulations of the Internal Revenue Service, the WVCPRB, or another other applicable state or federal law or regulation. You may reach the WVCPRB by calling 1-800-654-4406. By applying, you acknowledge that you have read and understand this requirement. PERFORMANCE RESPONSIBILITIES:

• Assist with troubleshooting, repairing, and maintaining computers, laptops, iPads, tablets, printers, and other technology equipment, etc.
• Support device deployment, inventory, imaging, and asset management
• Respond to help desk tickets and provide first-level technical support to staff and students
• Assist with network, audio/visual, and classroom technology setup as directed
• Perform other technology-related duties as assigned by the Technology Director
• Ability to work independently and collaboratively with administrators, teachers, students, parents, and community members.
• Strong interpersonal skills and a positive, student-centered approach.
• Maintain accurate records, documentation, and communication.
• Ensure compliance with all district policies, safety protocols, and West Virginia Department of Education requirements.
• Perform other duties as assigned. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to reach, stand, walk, lift, grasp, write, talk, hear, see, use technology such as computers and multimedia equipment, and use repetitive motions. While performing the duties of this job, the employee may frequently lift and/or move at least 10 pounds of materials. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus. The position requires the individual to meet multiple demands from several people and interact with the public and other staff members. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most commonly, the educational setting is indoors. The noise level in the work environment is low to moderate (20-60 dB). The information contained in the job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of duties performed by this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned by the Superintendent or his/her designee. Revised: June 2026

• Professional Employee of Braxton County Schools.
• Previous IT experience preferred., Applicants who have been dismissed or who have had their contracts non-renewed for cause by another school district are not eligible for consideration; applicants who have recent unsatisfactory evaluations are not to be considered eligible for consideration; applicants who demonstrate unsatisfactory interview performance are not eligible for consideration; and, applicants who receive unfavorable reference recommendations will not be eligible for consideration. The ability to perform the job duties and responsibilities of the position as contained in the Job Description, with or without reasonable accommodation.