IT Support

Grace May is delighted to be working in partnership with a well-established organisation to recruit an IT Support Engineer.

This is an excellent opportunity for someone with previous IT support experience who is looking to develop their career within a supportive and collaborative IT team. You’ll play a key role in providing technical support to users while gaining exposure to infrastructure, Microsoft technologies and a variety of IT projects., * Provide 1st and 2nd line IT support to users via phone, email and in person.

• Log, prioritise and resolve support requests using the helpdesk system.
• Install, configure and support desktops, laptops and printers.
• Assist with the administration and maintenance of Windows Server and Microsoft 365 environments.
• Support network connectivity and troubleshoot technical issues.
• Help maintain backup and disaster recovery systems.
• Liaise with third-party suppliers to resolve hardware and software issues.
• Assist with IT upgrades, projects and continuous improvement initiatives.
• Provide occasional support to other company locations as required.

To be successful in this role, you’ll ideally have:

• Previous experience in an IT Support, Service Desk or Helpdesk role.
• Experience supporting Windows 10 and Windows 11.
• Good knowledge of Microsoft 365 and Microsoft Office.
• Experience installing and supporting desktop and laptop hardware.
• Basic knowledge of Windows Server.
• An understanding of networking fundamentals, including DNS, DHCP and VPN.
• Experience using an IT helpdesk or ticketing system.
• Excellent communication and customer service skills.
• A full UK driving licence and access to your own vehicle.

• Competitive salary.
• Comprehensive benefits package.
• Ongoing training and professional development.
• Exposure to infrastructure technologies and IT projects.
• Supportive team environment with genuine opportunities for career progression.
• Full-time, permanent position based in Aberdeen.