Technical Support Engineer

We are seeking a dynamic and proactive Technical Support Engineer to join our innovative technology team. In this role, you will be the frontline problem solver, providing expert assistance to users experiencing technical issues across a wide range of hardware and software platforms. Your energetic approach will ensure swift resolution of technical challenges, enhancing overall system performance and user satisfaction. You will play a vital part in maintaining the health of our IT infrastructure, supporting system administration tasks, and delivering exceptional customer service., * Respond promptly to incoming help desk tickets and support requests via ServiceNow, Jira, or other ticketing systems, ensuring timely resolution.

• Troubleshoot hardware issues related to computer hardware, peripherals, and network devices, including LAN and Wi-Fi connectivity.
• Manage and support operating systems such as Windows, macOS, and Linux, performing software troubleshooting and system updates.
• Assist users with desktop support tasks including Microsoft Office applications, operating system configurations, and user account management in Active Directory.
• Maintain and support IT infrastructure components such as firewalls, VPNs, and Active Directory management to ensure secure and reliable network access.
• Conduct hardware maintenance, upgrades, and installations for desktops, laptops, servers, and networking equipment.
• Collaborate with cross-functional teams to resolve complex technical issues related to computer networking, operating systems, or software applications.
• Document solutions clearly in help desk systems like BMC Remedy or ServiceNow for future reference and continuous improvement.
• Support system administration activities including user account provisioning, permissions management, and security protocols.
• Provide excellent customer service by communicating technical information clearly and professionally to users at all levels of technical proficiency.

• Proven experience in technical support roles with a strong understanding of computer management and IT support principles.
• Hands-on experience with Windows Server administration and Active Directory management is highly desirable.
• Familiarity with hardware maintenance procedures for desktops, laptops, servers, and network equipment.
• Knowledge of computer networking concepts such as LAN/WAN configuration, VPN setup, firewalls, and network troubleshooting tools.
• Proficiency in operating systems including Windows (Windows 10/11), macOS, and Linux environments.
• Experience using help desk ticketing systems like ServiceNow or BMC Remedy; familiarity with Jira is a plus.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail.
• Certifications such as CompTIA A+, Network+, Microsoft Certified: Windows Server Fundamentals or similar are advantageous but not mandatory.

Join us to be part of a vibrant team dedicated to delivering top-tier IT support! Your technical expertise combined with your passion for helping others will make a real difference in our organization’s success while providing you with opportunities for growth in the ever-evolving tech landscape., * Associate (Preferred), * Network administration: 1 year (Required)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Paid time off, * 401(k)
• Paid time off
• Professional development assistance