2nd Line Support Engineer

Rubicon Recruitment

Poole, UK

about 1 month ago

Apply on find.jobs

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

£30,000.0 - £31,000.0

Working hours

Regular working hours

Job source

find.jobs

Tech stack

Microsoft Windows Active Directory Cloud Computing Dynamic Host Configuration Protocol Domain Name System (DNS) Virtual Private Networks (VPN) Microsoft Office Routing Microsoft SharePoint EndPointSecurity Microsoft InTune SC Clearance

+1 more

Network Server

Job description

As a 2nd Line Support Engineer, your responsibilities will include:

Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.
Configure and Upgrade: Upgrade and configure hardware, software, and related services.
Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles.
Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed.
Client Interaction and Site Visits: Manage client calls and conduct site visits when required.

Requirements

Helpdesk Experience: At least 2 years’ experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint.
Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP.
Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing.
Certifications: Completed or working towards Microsoft 365 accreditation.
Ability to gain SC clearance.

Benefits & conditions

25 days’ holiday plus bank holidays, with additional holiday for long service.
Company bonus scheme
Established company pension scheme.
Access to health & wellness and employee rewards platforms.
Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications.