Tier-2 Help Desk Support (Field IT)

We’re seeking a Tier-2 Help Desk Support professional to provide desktop, application, and end-user IT support across office and field locations. You’ll troubleshoot hardware, software, networking, mobile devices, printers, and assist with technology refresh projects while delivering exceptional customer service. Responsibilities

• Provide desktop, laptop, application, and remote IT support
• Troubleshoot PCs, printers, phones, mobile devices, and network issues
• Perform computer imaging, software installation, and hardware maintenance
• Manage IT assets and support technology refresh initiatives
• Resolve Service Desk tickets and coordinate with internal IT teams
• Ensure compliance with IT processes, standards, and security policies

• Associate’s degree with 3-5 years of IT support experience or Bachelor’s degree in IT
• 5+ years of desktop/help desk support experience
• Strong troubleshooting and customer service skills
• Experience with IT ticketing systems (ServiceNow preferred)
• Knowledge of desktop/laptop imaging and hardware support
• Ability to prioritize tasks and adapt to changing technologies

Technical Skills

• Microsoft 365 & Teams
• Windows 10
• Active Directory
• PXE Imaging
• Citrix
• Remote Desktop/Remote Assistance
• HP Desktops & Laptops
• iPhone Support
• Microsoft Edge & Internet Explorer
• Multi-Function Printers