Head of IT Services

Computec Bahia IT Solutions Ltd operates within the information technology, computer support, digital systems, and managed service sector, helping organisations maintain reliable IT operations, improve technical performance, and deliver efficient support services. We are seeking a Head of IT Services to lead technical service delivery, oversee IT teams, and support the continued growth of the business., Lead IT service operations and contribute to the strategic direction of a growing UK-based technology company., * Lead IT service operations, support workflows, and technical service delivery

• Oversee technical teams, service desk performance, escalations, and project priorities
• Develop strategies to improve system reliability, response times, and client satisfaction
• Coordinate with clients, vendors, internal teams, and technology partners
• Monitor service metrics, budgets, risks, and operational reports
• Support IT process improvements, documentation, security awareness, and compliance standards
• Provide leadership, coaching, and performance support to technical staff

• Strong experience in IT services, managed services, technical support, systems operations, or technology leadership
• Previous senior management or department-level leadership experience is preferred
• Experience working in a UK-based technology service or client-facing IT environment is an advantage

Skills

• IT services leadership
• Service desk and technical operations management
• Client relationship and stakeholder management
• IT process improvement and service reporting
• Strong communication, planning, and decision-making skills

Education

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field
• Professional certifications in ITIL, cybersecurity, cloud services, Microsoft, networking, or project management are an advantage

Pulled from the full job description

• Financial planning services
• Health & wellbeing programme
• Company events, Competitive Compensation Receive a realistic and competitive annual salary aligned with senior IT services roles in London.

Professional Technology Environment Work in a structured setting that values reliability, technical quality, security, and continuous improvement.

Meaningful Business Impact Help improve IT performance, strengthen client service, and support long-term digital growth.