IT and Facility Support Specialist

The IT and Facility Support (ITFS) Specialist is the primary point of on-site IT presence for Greentube subsidiary locations. Sitting within the unified Service Desk & ITFS organisation, the role bridges first-line ticket resolution with deeper second-level technical support - covering endpoint management, identity and access, local infrastructure, and IT-related office facility systems. The ITFS Specialist ensures that subsidiary users receive fast, high-quality IT support and that locally-managed systems remain stable, compliant, and well-documented., * Ticket & Incident Management - accurate categorisation, timely updates, and clean closure, meeting and improving team SLA targets.

• Endpoint & Hardware Support - deploying, configuring, and redeploying laptops and peripherals using Lenovo Cloud Deployment, Autopilot, and Workspace ONE
• Identity, Access & User Lifecycle - managing active directory tasks, onboarding & offboarding, managing permissions
• Software & Platform Support - general troubleshooting, both industry standard and bespoke software
• Office Facility & Infrastructure Systems - be a point of contact for managing of infrastructure maintenance contracts. Installing and configuring monitors, printers, meeting room AV equipment, and other office hardware.
• Security & Compliance - keeping all locally-managed devices and users maintained in a compliant state, reporting physical security concerns related to IT equipment, monitoring & escalating non-compliance.

• Relevant IT qualification (degree, HND, or equivalent vocational certification) preferred; equivalent hands-on experience accepted.
• Minimum 2 years in an IT support, service desk, or field technician role.
• Proven experience supporting Windows endpoints in a managed enterprise environment (Workspace ONE / Intune / similar MDM).
• Familiarity with Active Directory, Microsoft 365 administration, and ITSM tooling (ServiceNow preferred).
• Strong troubleshooting ability across hardware, software, OS, and network issues.
• Working knowledge of endpoint deployment and lifecycle tools (Autopilot, Lenovo Cloud Deployment, WS1).
• Understanding of IT security principles: device compliance, access control, phishing handling.
• Customer-focused with excellent communication skills - able to explain technical issues clearly to non-technical users.
• Strong organisational skills with the ability to manage multiple concurrent requests.
• Collaborative team player, comfortable working across distributed teams and time zones.
• Hands-on, self-motivated, and willing to take initiative.
• High willingness to learn and keep up with evolving technologies and processes.
• Excellent time management

Desirable traits

• ITIL Version 4
• Experience with VoIP or telephony systems (3CX or equivalent)
• Exposure to facility-adjacent IT systems (access control, CCTV, AV infrastructure), * Are you above the age of 18?
• Do you have any experience with ServiceNow
• How many years of IT support do you have?

Pulled from the full job description

• Referral programme
• Annual leave
• Sick pay
• Life insurance
• Company pension
• Casual dress
• Health & wellbeing programme, * Attractive salary, based on your experience and skills.
• Flexible working hours - freedom to choose when you work around core hours.
• Half-day Fridays - core hours end at 1pm on Fridays.
• Hybrid working model - Monday & Fridays working from home.
• City centre location.
• Casual dress
• A strong working and social culture, regular company social events.
• Modern, dynamic, yet relaxed environment.
• An open mind for new ideas and methodologies.
• 25 days annual leave + bank holidays.
• Employee benefit package, pension, bonus scheme, health package and beverages., * Company events
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay

Greentube UK Ltd is a leading internet games studio, we are looking for an individual to join our team as an IT and Facility Support Specialist . Our office is perfectly located in Nottingham City Centre and our team has a strong reputation when it comes to quality. Join us in our productive, friendly working environment., Greentube, a subsidiary of Novomatic, is the leading full-service provider in the online and mobile gaming sector and a pioneer in the development and provision of state-of-the-art gaming solutions. Novomatic employs over 23,900 staff across 50 different countries, with the headquarters in Vienna. Greentube is a top destination for international go-getters who love technology and enjoy thinking outside of the box to find creative solutions.