Service Desk Technician

As a Service Desk Technician, you will be joining the IT Support Team at Istonish where you will be responsible for the internal IT support of the company as well as handling IT issues from our fantastic customers. You will specifically be focused on working closely with end users and other team members to resolve incoming customer support requests, responding to infrastructure alerts, providing general information on public-use programs, and working hands on with a large swath of industry-standard hardware and software. No day is the same as the last.KEY RESPONSIBILITIES

• Answer incoming calls, emails, and web-chat messages from customers needing IT support
• Provide general information on public-use programs
• Identify and diagnose IT issues and problems
• Respond to alerts generated from hardware monitoring tools
• Provide thorough documentation of work performed in ITSM ticketing programs
• Work with internal team members and external groups to handle all incoming requests efficiently and effectively

· Demonstrable customer service and communications skills; must possess a customer-focused attitude

· Ability to learn quickly in both technical and procedural areas

· Strong analytical abilities to evaluate work, identify root cause, and provide real-time technical assistance

· Effectively balancing work: triaging, and multitasking to ensure work is timely and efficient

· Familiarity with ITIL and ticketing systems

· Curiosity, creativity, professionalism, focus, responsibility, and passion

· Bi-Lingual (English/Spanish is a plus)

Diploma or Equivalency preferred,

AAS or BS an advantage

Fluent in English

Bi-Lingual (English/Spanish) - a plus

$18 - $20 an hour - Permanent, Full-time, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, Full-Time/Perm

Shift: Wednesday - Sunday 12PM to 9PM MT

Training: Monday - Friday 8AM - 5PM MT for 1st 4-6 weeks

**While the position is Remote Eligible, you must live in a state where Istonish, Inc. has a registered entity: AZ, CO, FL, IL, KS, KY, MI, NC, OK, TN, TX, UT, WI.

Preference is given to candidates local to CO., HIRING SALARY RANGE: $18.00 - $20.00 per hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Istonish is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance