IT Support Specialist

• Provide technical support to end-users via help desk tickets, phone, or in person, ensuring prompt resolution of hardware, software, and network issues
• Troubleshoot and resolve equipment problems related to computers, mobile devices, printers, and peripherals
• Manage user accounts and permissions through Active Directory and assist with user onboarding and offboarding processes
• Assist in maintaining and updating IT infrastructure components such as Windows Server environments.
• Monitor and troubleshoot computer networking issues using analysis skills to identify root causes and implement solutions
• Utilize tools like N-Able for ticket management and documentation of support activities

We are one of the nation’s leading automotive groups. We service dealership throughout the United States. We offer a benefits package and competitive pay to qualified individuals. If you are a team player with a good work ethic, we welcome you to apply., * Proven experience in technical support with a strong understanding of IT support principles

• Expertise in equipment troubleshooting including hardware repairs and software diagnostics
• Hands-on experience managing Active Directory accounts and permissions; familiarity with GPO for policy management
• Proficiency with operating systems including Windows (Windows 10/11/Windows Server), macOS, and Linux distributions
• Microsoft Office suite applications for end-user support
• Ability to troubleshoot computer hardware components effectively and manage computer systems using SCCM or similar tools
• Strong communication skills with a customer service-oriented mindset; able to explain technical issues clearly to non-technical users
• Experience working with help desk platforms such as ServiceNow or BMC Remedy for ticket tracking and resolution documentation
• Knowledge of mobile device management (MDM) solutions for supporting smartphones and tablets

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, Work Conditions
• On-call and some after hours work required.
• Sitting for extended periods of time.
• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
• We offer competitive salary, great benefits including medical, dental, vision, life, disability, paid holidays and vacation
• Drug-free workplace.

Join us in delivering exceptional IT support that keeps our organization running smoothly! Your technical expertise combined with your enthusiasm for problem-solving will help create a resilient IT environment where innovation thrives.

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance