Level I IT Technician

• Answer, evaluate and prioritize requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.
• Escalate complex issues to Level 2 support providing a detailed report of steps taken.
• Install computers, software, and peripheral equipment.
• Repair of computers, software, and peripheral equipment.
• Troubleshoot phones, networks, projectors, doc cams and any other technology used by students or staff.
• Support audio and visual equipment at various BCLA events.
• Train users on software and hardware on-site.
• Maintain records of work in progress and completed jobs.
• Maintain a moderate level of proficiency in software and applications supported by IT.
• Assist in miscellaneous tasks as needed.
• Required to lift up to 50 pounds in support of hardware installations.
• Other duties as assigned.

American Leadership Academy is currently accepting applications for a full-time Level 1 IT Technician. The Level 1 IT Technician will provide on-site support to all technology equipment for our schools in Gilbert, AZ. Candidates must be willing to undergo a background check. Previous experience in the IT field is preferred, but not required., * Self-motivated

• Dependable
• Coachable
• Outstanding customer skills
• Ability to communicate clearly and professionally, both verbally and in writing.
• Flexible in prioritizing tasks.
• Committed to going above and beyond when necessary to reach goals.
• Leadership and team collaboration skills
• Strong planning, execution, and problem-solving skills.

Preferred additional skills:

• Security and Technical Certifications
• Apple products knowledge
• G Suite knowledge
• Active Directory knowledge