Business Change Manager

The Senior Business Change Manager will shape and deliver business change for technology-enabled projects. The role focuses on clear change strategy, practical communication and engagement plans, strong stakeholder relationships, and sustained user adoption. You will also support the Head of Change & Analysis by mentoring junior team members, encouraging innovation, and embedding continual service improvement across the team.

Responsibilities

• Define and deliver business change strategies that maximise user adoption, reduce resistance, and support successful IT project delivery.

• Create clear change and communication plans, including key messages, sponsor roadmaps, stakeholder engagement, resistance management, and adoption activities.

• Engage technical and non-technical stakeholders at all levels, building trust, gaining support, and navigating complex stakeholder needs with confidence and diplomacy.

• Provide strategic change input at project and board level, ensuring business impacts, risks, and readiness are understood and managed.

• Oversee change activity during implementation and after go-live, helping teams sustain adoption while avoiding change saturation across the business.

• Coach and mentor junior business change managers, supporting their development and helping maintain a high-performing team.

• Champion innovation, including the practical use of AI and other emerging technologies to improve change management processes and team efficiency.

• Embed a continual service improvement mindset by identifying opportunities to improve services, ways of working, and overall change delivery quality.

• Lead by example, promote service excellence, and role model the firm’s values in day-to-day delivery.

• Extensive business change and technology adoption experience within a project delivery environment; professional services experience is highly beneficial.

• Proven experience delivering large-scale business change, with strong knowledge of change management principles, methods, tools, and adoption planning.

• Ability to develop practical change deliverables, including impact assessments, engagement plans, communication plans, sponsor plans, and resistance management approaches.

• Excellent written and verbal communication skills, with the confidence to present, influence, and manage senior stakeholders effectively.

• Strong relationship-building skills, with the ability to build trust and rapport across technical and non-technical audiences.

• Experience leading, coaching, or mentoring junior team members.

• Resilient and adaptable, with the ability to respond quickly to changing business needs and adjust the change approach when required.

• Good understanding of professional services business processes and the people side of change.

• Experience with PROSCI, ITIL, PRINCE2/waterfall, and Agile methodologies is highly desirable; business change management certification is an advantage.

Desirable Skills and Attributes

• Collaborative team player with a positive attitude and the ability to motivate self and others.

• Strong expectation management skills and the confidence to handle difficult conversations professionally.

• Awareness of IT trends and an interest in using AI to improve productivity and support technology advancement.

• Previous experience working with Agile and Lean practices.

• Natural interest in the people side of change, behavioral change, or psychology.

• Professional, diplomatic, and persuasive communication style at all levels within the firm.

• Passion for innovation and continual service improvement.

As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company’.)