Change Analyst

• Analyse change performance data and support initiatives that increase the percentage of changes implemented correctly first time.
• Assess change records to ensure implementation risks are clearly identified, documented, and appropriate mitigations are in place prior to approval.
• Track changes through the change lifecycle and monitor adherence to agreed plans and implementation timescales.
• Identify and highlight changes that may negatively impact service quality and escalate concerns to the Change Manager as required.
• Validate that change records comply with client, customer, and regulatory control requirements before progressing through governance.
• Ensure agreed Requests for Change (RFCs) are accurately and consistently recorded in the Change Control System, meeting quality and completeness standards.
• Support the organisation of Change Advisory Board (CAB) meetings by preparing reports, validating agendas, and ensuring supporting documentation is ready and accurate.
• Monitor, analyse, and communicate change progress, results, and post-implementation outcomes to relevant stakeholders.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

• Expect major part of experience in IT Infrastructure, with emphasis on operational management.
• Clear commitment to Service Management Framework approach to IT Infrastructure management essential. Previous experience strongly desirable.
• ITIL certification.
• Have Interpersonal and Communication skills.
• A self-starter.
• Possess good judgement.
• Work well with teams.
• Knowledge of the use of Service now.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and Meet the minimum essential criteria for the role. *, To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.