Desktop Support Technician

Our client is seeking a Desktop Support Technician in DC. This is a contract to hire role and onsite 5 days per week. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems.

• Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
• Monitor and respond to helpdesk tickets
• Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware

• BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus
• Minimum five (5) years of experience in a desktop support and end-user support role
• Windows 10/11 Pro support
• Desktop and hardware configurations, including Thunderbolt docking solutions

$40 - $45 an hour - Full-time, Contract