IT Support Technician-LI Campus

IITS Support Technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.

Responsibilities

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems

• Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas

• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning

• Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology

• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work

• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies

• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams

• Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms

• Participates in the maintenance of access control and identification systems, including Genea access control and user ID cards

• Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams

• Maintains a professional technology environment and follows university computing policies, procedures, and support standards

• Prepares and submits monthly status reports as required

• Performs IITS projects and other duties as assigned by the supervisor

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.

Certifications/Licensures

• Certification in audio-visual technology or related field.

Travel

• Travel to Other Touro NY campuses as needed.

Working Conditions

• Extensive use of computers

• Extensive time sitting and standing

• Able to lift to 10 lbs.

USD $51,000.00/Yr.

Minimum Salary

USD $40,800.00/Yr.

Touro University offers a comprehensive benefits package for full-time employees which includes:

• Full range of Health Plans

• Medical Plans (choice of EPO, PPO, High Deductible HSA)

• Flexible Spending Accounts (FSA)

• Dental Plans (PPO & HMO) and Vision Plan

• Dependent Care and Transit Programs

• Life Insurance, AD&D and Voluntary Supplemental Life Insurance

• Short-term and Long-term disability programs

• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)

• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children

• Employee Assistance Program

• Early-Release Fridays (upon approval)

• Generous Paid Time Off

• Vacation, Sick Leave, Personal Leave & Floating Holiday

• Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.