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IT Tech Support

Elucid GmbH
Berlin, Germany
3 months ago
Apply on de.indeed.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
€43,000.0 - €47,000.0
Working hours
Regular working hours
Languages
English, German
Job source
de.indeed.com

Tech stack

Computer Literacy Microsoft Office SQL Databases Information Technology

Job description

  • Annahme und Bearbeitung von Support anfragen per Telefon, E-Mail oder Chat
  • Fehlerdiagnose und Behebung bei Hard und Softwareproblemen
  • Unterstützung bei der Einrichtung und Konfiguration von Arbeitsplätzen, Netzwerken und Peripheriegeräten
  • Unterstützung bei VPN Verbindungen, VMware Umgebungen sowie SQL Datenbanken
  • Dokumentation der Support fälle und Erstellung von Anleitungen für Anwender:innen
  • Zusammenarbeit mit anderen IT Abteilungen bei komplexen technischen Fragestellungen
  • Planung und Koordination kleinerer IT Projekte zur Optimierung der Infrastruktur

Requirements

  • Fundierte Kenntnisse im Bereich Computer Skills sowie in Microsoft Office Anwendungen
  • Gute Englischkenntnisse in Wort und Schrift
  • Sehr gute Kommunikationsfähigkeiten sowie eine ausgeprägte Serviceorientierung
  • Sehr gute Deutschkenntnisse in Wort und Schrift
  • Analytisches Denkvermögen sowie Problemlösungsfähigkeit

Benefits & conditions

Gehalt: 43.000,00€ - 47.000,00€ pro Jahr, * Betriebliche Weiterbildung

Apply for this position

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