IT Project Delivery Coordinator

IT Program Delivery Coordinator to support the Student Systems and Support Team (17 members: Analysts, Developers, Database Administrators).

• Partnership role with IT Manager (not a management position)
• Focus on organizing schedules, communications, releases, and process improvements
• No budget or staffing responsibilities
• Supports vendor and in-house systems:
• Vendor platforms: PowerSchool, PowerTeacher/Pro, Schoology, Naviance, Performance Matters, Unified Insights, VersaTrans
• Internal systems: Student Assignment System (SAS), Transportation Operations Systems (TOPS), Safety and Security Information Reporting System (SSIRS), Truancy Management System

Responsibilities / Duties

• Oversee recurring operational tasks (incidents, requests, releases, hotfixes, upgrades, start/end-of-year processes)
• Run daily stand-ups, schedule meetings, coordinate resources across operational and project work
• Manage operations calendar (bi-weekly releases, hotfixes, tri-annual upgrades, seasonal processes)
• Coordinate environment prep, UAT, regression testing, bug fixes, security reviews, implementation
• Represent team in departmental change management meetings
• Build communication plans for system changes and service interruptions
• Translate technical updates into plain language for non-technical stakeholders
• Partner with IT Manager to identify operational improvements, refine SOPs, recommend SLAs, build Tier 1 support processes
• Configure and improve ServiceNow workflows as team needs evolve
• Maintain operational templates, SLAs, requirements docs, and ServiceNow dashboards

Do you have experience in Project stakeholder communication?, Do you have a Bachelor’s degree?, * 5+ years coordinating IT operations, projects, or service delivery of enterprise software systems

• Experience with ServiceNow or comparable ITSM/work management platforms
• Experience coordinating Agile, Scrum, or Kanban practices
• Experience coordinating system changes, releases, or UAT across stakeholders
• Strong written and verbal communication skills (technical-to-non-technical translation)
• Strong organizational, attention to detail, and problem-solving skills
• Ability to work independently in fast-paced environments
• Experience documenting processes, procedures, and requirements
• Bachelor’s Degree or equivalent combination of education and experience

Desired Qualifications

• Experience supporting Student Information Systems (preferably PowerSchool)
• Experience in K-12 education technology or large public sector organizations
• Experience configuring ServiceNow workflows (SPM and CWM modules)
• Certifications: PMP, PgMP, CS, PMI-ACP, ITIL, Six Sigma/Lean
• Background in systems administration or technical application support
• Experience with cloud-hosted applications, system migrations, or enterprise integrations
• Familiarity with IT security and compliance requirements
• Experience coordinating with enterprise vendors and third-party providers
• Understanding of technical debt management and system sustainability practices