Technical Provisioning & Support Specialist

As a Technical Provisioning & Support Specialist you will be responsible for configuring, provisioning and supporting the devices and platforms we deliver to our customers across both our DMR and PTT/PoC product ranges., Device Provisioning & Configuration

• Configure and programme DMR radios for customer deployments, including channel plans, talk groups and codeplug management
• Configure Android PTT devices using our Mobile Device Management platform, including app deployment, kiosk mode and policy enforcement
• Enrol and activate SIM cards through our connectivity management portals
• Set up and test devices on our PTT communication platform prior to deployment
• Manage firmware updates and test new releases before customer deployment
• Maintain accurate records of device inventory, SIM allocations and configuration status

Technical Support

• Provide first and second line technical support to customers across both DMR and PTT/PoC product ranges via phone and email
• Diagnose and resolve device, connectivity and platform issues efficiently
• Carry out occasional on-site visits to customer premises to support installations, commissioning or fault resolution
• Escalate complex technical issues to senior supplier contacts where appropriate
• Maintain a clear log of support tickets and resolutions

Testing & Quality Assurance

• Conduct pre-deployment testing and quality checking of all devices and configurations
• Test new firmware releases and platform updates before rollout to customers
• Develop and follow testing checklists to ensure consistent, high-quality deployments

New Order Processing

• Process incoming device orders - unboxing, asset tagging, configuration and dispatch
• Coordinate SIM activation and device enrolment for new customer deployments
• Support with logistics and delivery scheduling

Documentation

• Maintain accurate technical records including device configurations, SIM allocations and deployment notes
• Contribute to the development of technical guides and support documentation
• Provide clear handover notes and instructions for customers on deployment

Full training will be provided on all of our systems and products. We are not looking for someone with specific prior experience - what matters is that you are genuinely passionate about technology, methodical in your approach and a fast learner. No formal qualifications are required., Essential

• Genuinely tech-savvy with a strong interest in how technology works
• Comfortable working with Android devices at an advanced level
• Methodical and accurate with strong attention to detail
• Good problem-solving and troubleshooting ability
• Clear communicator - able to explain technical issues to non-technical users
• Self-motivated and able to manage a varied workload independently
• A quick learner, comfortable picking up new systems
• Full UK driving licence (for occasional site visits)

Desirable (not essential)

• Experience in a technical support, IT helpdesk or telecoms role
• Familiarity with DMR or two-way radio programming
• Experience with MDM platforms or enterprise mobility management
• Experience with SIM management or mobile connectivity
• Enthusiasm for radio communications technology

• £25,000 - £30,000 salary depending on experience, with a structured pay review at 12 months
• Full training on all our systems and platforms - no prior knowledge of our technologies required
• A varied and technically interesting role spanning two distinct radio technologies
• The opportunity to grow into a senior technical role as the company expands
• A small, close-knit team where your contribution makes a real difference

Danescroft Solutions Ltd is an equal opportunities employer. We welcome applications from candidates of all backgrounds.

Pay: £25,000.00-£30,000.00 per year

Danescroft Solutions Ltd is a growing managed services provider specialising in two-way radio communications, including both Digital Mobile Radio (DMR) and Push-to-Talk over Cellular (PTT/PoC) technologies. We supply and manage enterprise-grade radio and Android PTT devices, communication platforms, SIM connectivity and Mobile Device Management services to organisations across the UK, with a particular focus on security, emergency response and public safety sectors.

We are growing rapidly and are building a team to support our expanding customer base. This is an exciting time to join a small but ambitious business.