Senior IT Analyst

We are seeking an experienced Deskside Support Technician (Level 1-2) to provide high-touch, in-person IT support to employees, including executive (C suite) users. This role is critical to ensuring a seamless end-user experience across hardware, software, and device lifecycle management in a Microsoft-centric environment Key Responsibilities

• Provide in-person, deskside technical support for end users (Level 1-2 issues)
• Deliver white-glove IT support to C suite and senior leadership, ensuring minimal disruption and high professionalism
• Troubleshoot and resolve hardware and software issues across Windows and Microsoft 365 environments
• Perform laptop imaging, refreshes, and device deployments
• Manage incidents and requests using ServiceNow (SNOW) ticketing system
• Support device and systems management, including setup, configuration, and troubleshooting
• Maintain accurate asset management records for laptops and peripherals
• Partner with internal IT teams to escalate and resolve complex issues as needed
• Assist with basic reporting and documentation related to devices, tickets, and inventory

Pay Rate: $25-30/HR

• 2-5 years of experience in Deskside / Desktop / End User Support (Level 1-2)
• Strong hands-on experience supporting Windows and Microsoft 365 environments
• Proven experience providing executive or VIP (C suite) support
• Experience with ServiceNow (or similar ITSM tools)
• Comfortable performing laptop imaging, refresh cycles, and asset tracking
• Excellent communication skills and professional presence in high-visibility situations

Nice to Have Skills & Experience

• Experience with Intune, Entra ID (Azure AD), or Azure administration
• Strong Excel skills for reporting, or ability to leverage AI tools to simplify reporting
• Experience in fast-paced, corporate or enterprise IT environments

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.