Deskside Support Technician

A client of Insight Global is looking for a Deskside Support Technician. This individual will be responsible for the Tier 2 deskside support of both the hardware and software of Home Depot’s internal stakeholders. This individual will be working Home Depot’s “tech bar” doing deskside support at THD’s main software support center in the Atlanta area. Pay rate for this position is between $23 and $30/hr.

5+ years of experience in deskside support

• Needs at least up to Tier 2 support experience in most recent role
• Experience supporting both hardware and software
• Windows support experience
• OS system support experience
• Experience working in an Outlook, Teams, O365, etc. environment
• Mac device support experience
• Experience working with a ticketing system
• Candidate must also have great communication and customer service
• Will be communicating with internal customers daily, some of whom may be VP-level
• “Self-starter” mindset Candidate must be comfortable and have demonstrated experience showing they can solve problems on their own

Nice to Have Skills & Experience

• Experience with ServiceNow

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.