Technology Support Coordinator

• Direct the daily operations of IT support specialists to ensure efficient incident resolution and service delivery.
• Serve as the primary technical escalation point to resolve complex hardware and software support requests.
• Monitor enterprise ticketing systems to analyze support trends and report on security incident awareness.
• Perform rigorous quality assurance evaluations on technical incidents to guarantee SLA compliance.
• Formulate strategic workflow improvements to enhance IT operational efficiency and overall user satisfaction.
• Manage technical hardware pipelines and oversee inventory tracking for the Information Technology cost center.
• Coordinate intricate audiovisual setups and provide comprehensive video conferencing support across multiple locations.

• 5 or more years of experience in computer operations and multiplatform IT systems support.
• Proficiency in enterprise ticketing systems and IT Service Management principles.
• Experience in supervising hardware and software troubleshooting across distributed networks.
• Experience with performing quality assurance checks to ensure strict Service Level Agreement compliance.
• Experience in coordinating enterprise audiovisual configurations and video conferencing solutions.
• Experience with tracking IT hardware inventory and maintaining centralized technical knowledge libraries.
• Excellent verbal and written communication skills.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.