Lead IT Analyst

The Lead IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives. This role involves collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines., * Communicate effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories

• Apply problem-solving skills and analytical thinking to troubleshoot issues, resolve conflicts, and propose solutions
• Measure and monitor the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs)
• Assess the business impact of IT risks and issues and escalate them as needed to ensure timely resolution and minimal disruption
• Demonstrate strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends
• Understand and comply with the contractual obligations and service level agreements (SLAs) of the service providers and business partners
• Maintain a deep understanding of and make suggestions for continuous improvements to the application domain, including the business processes, data flows, systems architecture, and integration points
• Implement and promote continuous improvement practices

• Bachelor’s Degree in Information technology, computer science, or a related business discipline, or equivalent work experience
• 7-9 years of experience in a similar role
• Proficiency in various tools and techniques for requirements elicitation, analysis, documentation, validation, and management
• Excellent verbal and written communication skills, with the ability to tailor the message to different audiences and levels of detail
• A proactive attitude, with the ability to work independently and as part of a team
• A customer-centric mindset, with the ability to understand the needs and expectations of the end-users and deliver value-added solutions
• A growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback
• Superior troubleshooting and problem-solving skills
• Ability to collaborate with business partners and service providers in a matrix organization
• Technology Domain awareness
• Ability to operate in a metrics-based management environment with a continuous improvement mindset
• Foundational understanding of contracts
• Proficiency in the Microsoft Office suite

• Medical
• Dental
• Vision
• Sick Pay (for applicable states/municipalities)

ApTask Global Workforce (AGW) is a certified Minority and Veteran workforce solutions company. AGW delivers operational, clinical, lab and professional talent with a strong focus on healthcare and life sciences. The company supports clients with reliable staffing, program expertise and a commitment to quality, speed and consistent delivery.