Deskside Support Technician

Interfaces with end users to resolve moderate problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. May recommend process changes.

Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes.

Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.

Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.

Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination. Recommends changes to procedures and processes; implements as approved.

Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.

Supports documentation maintenance; updates information and changes as directed.

Pomeroy is looking for a skilled Desktop Support Technician. The ideal candidate has experience working in a corporate environment and can uphold high standards of professionalism with end users., High school diploma or G.E.D.

6 months- 1 year of on-site Desktop Support experience

Experience working with solving computer-related technical problems

Experience working with the company escalation policy

Other Qualifications:

Interpersonal skills to work with customers and other unit personnel

Analytical and problem solving skills

Communication skills

Time management and organizational skills

Ability to resolve non-complex hardware and equipment problems

Willingness to travel to nearby locations (Must have reliable transportation to physician locations), * Microsoft Windows Server: 1 year (Preferred)

• Active Directory: 1 year (Preferred)
• 365 / SharePoint: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Computer hardware: 1 year (Required)
• Software troubleshooting: 1 year (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, May require weekend work

May require shift work

Original shift will be 8-5. Eventually various shifts to cover 6:30am-6:30pm. Weekend & overnight rotation after 3-4 months of hire date.

Job Type: Full-time

Pay: $21.50 per hour, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance