Desktop Support Technician

• Provide Level 1/Level 2 IT support via phone and in person
• Troubleshoot Windows, printers, applications, VPN, and network issues
• Reset passwords and manage user accounts in Active Directory
• Configure and support iPhones/iPads
• Manage and update ServiceNow tickets
• Provide remote support using Microsoft Teams, RDP, and WebEx
• Deploy and troubleshoot computer hardware and peripherals

• 1+ years of IT Help Desk, Service Desk, or Desktop Support experience
• Experience with Active Directory and ServiceNow
• Knowledge of Windows OS, printers, VPN, and Microsoft Teams
• Strong customer service and communication skills
• Ability to lift up to 50 lbs.
• Must be local to the Nashville, TN area

Schedule: Monday-Friday, 8:00 AM - 4:30 PM (Onsite)

Apply today if you have a passion for IT support and delivering exceptional customer service., * Do you have 3 years of experience in IT Help Desk or Service Desk ?

Pulled from the full job description 401(k) Paid time off Dental insurance, * 401(k)

• Dental insurance
• Paid time off