Spanish Speaking In-Game Support Analyst

Patrique Mercier Recruitment FR is delighted to announce an opening for a Spanish Speaking In-Game Support Analyst. This position is tailored for individuals who are passionate about gaming and possess outstanding customer support skills. As an In-Game Support Analyst, you will be responsible for providing top-notch assistance to Spanish-speaking players, ensuring they have a fantastic and uninterrupted gaming experience by addressing their inquiries and technical challenges. Responsibilities

• Deliver real-time support to Spanish-speaking players through in-game chat, email, and community forums.
• Troubleshoot and resolve various in-game issues, assisting players with technical problems related to gameplay, accounts, and performance.
• Document and monitor player issues within the support ticketing system, ensuring timely updates and follow-ups.
• Effectively communicate with players to clarify game mechanics, features, and recent updates.
• Collaborate with the game development team to relay player feedback and identify recurring issues.
• Stay updated on the latest game developments, features, and industry trends to ensure informed support.
• Contribute to optimizing support processes and enhancing player satisfaction initiatives.

• Fluency in Spanish and English, with excellent communication skills both verbally and in writing.
• Previous experience in customer support, particularly within the gaming industry, is highly valued.
• Strong troubleshooting and problem-solving abilities to efficiently assist players with technical issues.
• A keen gamer with a solid understanding of gaming mechanics and community interactions.
• Willingness to work flexible hours, including evenings and weekends, to support player needs.
• Familiarity with ticketing systems and customer support tools is a plus.
• A positive attitude, empathy, and a commitment to providing an exceptional player support experience.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year

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