Senior IT Operations Analyst - Global Manufacturing

The hiring company is s a global manufacturing company, providing services for industrial customers worldwide. With a global presence including operations in Thailand, the company supports customers through innovative solutions and a strong focus on quality, reliability, and cost efficiency. Jobomschrijving

• Provide first-level and second-level IT support for hardware, software, and network issues.
• Monitor and maintain IT systems to ensure optimal performance and minimal downtime.
• Respond promptly to helpdesk tickets and resolve technical issues effectively.
• Install, configure, and maintain computer systems and software applications.
• Collaborate with team members to implement IT projects and system upgrades.
• Ensure IT security protocols are followed and assist with troubleshooting security-related issues.
• Document technical processes and provide user training as required.

• Bachelor’s degree in IT or related field
• 3-5 years of experience in IT support or helpdesk
• Basic knowledge of: Windows, Microsoft 365, and user management, Networking and infrastructure, ERP systems (any platform)
• Good troubleshooting and communication skills
• Ability to work in a fast-paced environment

• Competitive salary.
• Attractive benefits package, including a Provident Fund, KPI Bonus, Incentive Bonus, and Allowances.
• Comprehensive group insurance coverage.
• Opportunity to work in a permanent role within the industrial/manufacturing sector.
• Supportive company culture with a focus on professional development.