Technical Program Manager

Firecrown is seeking a senior individual contributor who owns major non-website system implementations end to end. They scope the work, own the budget, select and manage the third-party development firm that executes the build, coordinate stakeholders across departments, and hold go-live authority. Internal developers provide strategic and architectural guidance only; the hands-on build is done by the contracted vendor under this person’s management., * Scoping & budget ownership. Define scope, requirements, milestones, timelines, and budgets - and own the budget outcome.

• Vendor selection & management. Source, contract, and manage the third-party dev firm to scope,

budget, quality, and deadline.

• Cross-functional coordination. Align editorial, sales, finance, and operations stakeholders through

each program.

• Go-live authority. Own the launch decision - testing, cutover, risk, and rollback planning.

• Technical partnership. Draw on the CTO and internal dev team for architecture guidance and stack fit.

• Track record delivering enterprise system implementations or migrations end to end (CRM, ERP,

production, or comparable).

• Proven vendor/contractor management - owning external dev teams to scope, budget, and deadline.

• Strong program management fundamentals: scoping, budgeting, risk, stakeholder communication,

driving to launch.

• Comfort owning budgets and making the go/no-go call at go-live.

• Based in or willing to relocate to Chattanooga; on-site role.

Preferred qualifications

• Experience with Omeda (or comparable CRM) and/or WoodWing (or comparable print/publishing

production system).

• Background in media, publishing, or subscriptions.

• Formal PM discipline (PMP, PRINCE2, or rigorous Agile).

• Fluency with AI tools for scoping, documentation, and vendor evaluation.

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance