Director, NA Sales Operations, Infrastructure Solutions (ISG)

The Director serves as a strategic partner to the ISG North America Leadership Team, ensuring the business operates with a consistent cadence, clear performance visibility, and strong alignment from strategy through frontline execution. This role will lead a team of Sales Operations leaders and specialists supporting ISG, enabling predictable execution, scalable growth, and data-driven decision-making across the infrastructure business., * Own the ISG North America sales operating cadence, ensuring consistent execution and alignment from leadership to frontline

• Drive performance against all ISG targets, strengthening forecast accuracy, pipeline health, and accountability
• Lead and develop a high-performing Sales Operations organization, building strong leadership capability and a scalable team model
• Shape business decisions through insights, identifying risks, root causes, and opportunities to accelerate growth
• Define and optimize coverage, segmentation, and quota planning, aligning resources to highest-impact growth areas
• Establish and enforce pipeline management and quality standards, improving conversion, deal velocity, and overall funnel health
• Partner cross-functionally to align on priorities and execute key ISG initiatives
• Lead strategic initiatives and continuous improvement efforts, including tools, reporting, and operating model evolution

This is a highly visible leadership role requiring strong business acumen, executive presence, and the ability to translate complex data into clear, actionable insights that drive outcomes.

The ideal candidate will have a proven track record of building high-performing teams, shaping operating models, and influencing senior stakeholders in a matrixed environment., * 10+ years of Sales Operations or related experience, with increasing scope and leadership responsibility

• 5+ years leading and developing high-performing teams, including people leaders

Preferred Qualifications:

• Strong business and financial acumen, with ability to connect operational drivers to revenue outcomes
• Experience designing and scaling sales operating cadences, processes, and coverage models
• Proven ability to operate at both strategic and execution levels in a matrixed organization
• Exceptional analytical and problem-solving skills, with ability to translate data into clear actions
• Executive-level communication and stakeholder management skills
• Experience with CRM and analytics tools (e.g., Dynamics, Power BI, SQL) preferred
• Bachelor’s degree in business or related field

Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

This role reports to the North America Sales Operations Leader and is accountable for driving the operating rigor and execution discipline required to deliver the North America Infrastructure Solutions Group (ISG) business targets, including revenue, pipeline, and growth objectives.