SERVPRO Belle Meade / West Nashville: Job File Coordinator

Manage job files from first notice of loss through final closeout - nothing slips through the cracks on your watch

• Monitor job status, work-in-progress, and audit compliance across an active caseload
• Build preliminary estimates and prepare accurate job file documentation

• Serve as the go-to liaison between customers, insurance adjusters, and our field technicians

• Keep communication moving - calls returned, emails answered, questions resolved before they become problems
• Prepare job file reports and support the audit process so every file is clean and closeout-ready
• Draft correspondence, maintain filing systems, and support day-to-day office operations

• 1-3 years of experience in this or a similar role preferred

• Previous experience in office administration, customer service, insurance, or project coordination is a plus

• Outstanding organizational skills and an eye for detail - you catch what others miss
• Strong written and verbal communication; comfortable on the phone with customers and adjusters

• Ability to juggle multiple job files at once without losing track of a single one

• A calm, professional presence when situations get stressful - because for our customers, this is often the worst day of their year
• Proficiency in Microsoft Office; comfort learning new software systems
• A team-first attitude and willingness to jump in wherever the office needs support

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Health savings account
• Life insurance
• Employee assistance program

• Disability insurance, Monday-Friday daytime schedule - no on-call rotation Benefits Package

• Medical Insurance: company pays 60% of the premium (after 60 days)
• DentalVision Insurance
• 401(k): company matches up to 4% of employee contribution (after 90 days)
• Life Insurance: $25K policy (company-paid)
• Accident Insurance (company-paid)
• Long-Term Disability (company-paid)
• Short-Term Disability
• Critical IllnessHospital Indemnity Insurance
• Health Savings Account
• Employee Assistance Program (company-paid)
• Paid Time Off (PTO): eligible after 90 days
• 8 Paid Holidays (after 90 days)
• Annual Performance Reviews
• Professional Development: training and opportunities to earn industry certifications
• A supportive office culture where your organization skills are genuinely valued, * Built on Trust - We do what’s right, even when no one’s watching
• A Place to Call Home - You’re not just a number here-you’re family
• Master Where You Are - Own your role and grow in it
• Onward and Upward - We embrace challenges and keep pushing forward
• Practice Stewardship - Take care of the people, equipment, and opportunities around you

If you’re organized, driven, and energized by keeping chaos in order - SERVPRO of Belle Meade/West Nashville is ready for you.

Apply today and join a team that’s making it “Like it never even happened®.”

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.