IT Help Desk

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement., Coordinate IT assets, including shipping, receiving, tracking, and inventory-related activities. Provision user access and support access-related requests within an Active Directory environment. Manage equipment distribution, including shipping and receiving of desktops, laptops, peripherals, and related devices. Support training, knowledge creation, documentation, and communication for desktop support processes. Apply strong prioritization and organizational skills to manage multiple support requests and project tasks. Travel on-site as needed to support end users, hardware setup, installations, and troubleshooting activities. Image and install workstations and required software applications according to organizational standards.

Associate’s degree OR High School Diploma/GED with a minimum of 2 years of full-time work experience in Information Technology or a related field. 2+ years of experience providing IT desktop support in a business or enterprise environment. 2+ years of experience installing software applications and performing hardware upgrades on desktop computers and related server infrastructure. Demonstrated ability to troubleshoot hardware, software, connectivity, and access-related issues. Strong written and verbal communication skills with the ability to communicate technical information clearly to end users and stakeholders., Mandatory Skills: Desktop Support .

Experience: 3-5 Years .

3.83.8 out of 5 stars Boston, MA $45,000 - $121,000 a year, Pulled from the full job description

• Health insurance
• Paid time off
• Dental insurance
• Disability insurance, The expected compensation for this role ranges from $45,000 to $121,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.