Administrative Aide (IT Help Desk)

Chautauqua County’s Information Services Department is seeking a customer-focused, organized, and technology-driven Administrative Aide (IT Help Desk) to join our team. This position serves as the first point of contact for employees seeking technical assistance and plays a vital role in ensuring County staff receive timely, professional IT support.

If you enjoy solving problems, working with technology, and providing excellent customer service while supporting a mission-driven organization, we’d love to hear from you.

What You’ll Do

As an Administrative Aide (IT Help Desk), you will:

• Serve as the primary contact for incoming IT Help Desk requests by phone, email, and other communication channels.
• Assist users in identifying and resolving basic computer hardware and software issues.
• Troubleshoot technical problems and escalate more complex issues to appropriate IT staff.
• Create, document, prioritize, and track Help Desk tickets through the department’s ticketing system.
• Dispatch service requests and communicate technician schedules and service updates.
• Create purchase orders and requisitions while following County purchasing procedures.
• Receive and process IT equipment deliveries.
• Prepare monthly reports related to IT contracts and vendor agreements.
• Maintain departmental calendars and assist management with scheduling and communications.
• Prepare spreadsheets, reports, correspondence, and perform basic data analysis.
• Conduct internet research to support departmental projects.
• Track software licenses and maintain licensing records.
• Process departmental time and attendance records for payroll submission.
• Provide backup support for mailroom or courier operations when needed.
• Perform related administrative and technical duties as assigned.

The ideal candidate is:

• Friendly, professional, and customer-service oriented.
• Organized with excellent attention to detail.
• Comfortable multitasking and managing competing priorities.
• Skilled at troubleshooting technology and explaining solutions clearly.
• Proficient with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Able to maintain confidentiality while working with sensitive information.
• A strong communicator who works well independently and as part of a team., Applicants must possess a high school diploma or equivalent and meet one of the following qualifications:

Option A

• Associate’s degree in Computer Science, Computer Information Systems, or a closely related computer field from a regionally accredited or New York State registered college or technical school.

Option B

• Completion of 60 semester credit hours from a regionally accredited or New York State registered college or technical school, including at least 18 semester credit hours in Computer Science, Information Technology, Management Information Systems, or a closely related field.

Option C

• Completion of a certification program in hardware repair, networking, or a related computer field from a regionally accredited or New York State registered college or technical school and one (1) year of full-time paid experience in computer systems support, network administration, or information systems management.

Option D

• Two (2) years of full-time paid experience in computer systems support, network administration, or information systems management.

A certification in hardware repair, networking, or a related computer field earned within five (5) years of application may substitute for one (1) year of the required experience under Option D.

Additional Information:

This position is being filled provisionally in accordance with New York State Civil Service Law and is subject to the successful completion of a future Civil Service examination for this title. Appointment will be made from approved applications received.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Employee assistance program, * Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance