Desktop Support Engineer

Bright Purple is recruiting for a Desktop Support Technician to join a busy IT team supporting end users across a busy corporate office in London. This is a hands-on role where you’ll be responsible for installing, configuring and supporting desktop hardware and software, resolving technical issues, building new devices and ensuring users receive a high-quality IT support service. You’ll work across a broad range of technologies, supporting both BAU activities and IT projects while maintaining excellent customer service throughout.

• Previous experience in a Desktop Support, IT Support or Service Desk role
• Strong knowledge of Windows desktop and laptop support
• Experience troubleshooting hardware, software and peripheral issues
• Experience building, deploying and imaging Windows devices
• Knowledge of Microsoft desktop applications and enterprise software
• Experience supporting printers, email, networking and remote access
• Ability to prioritise and manage incidents through a ticketing system
• Strong troubleshooting and analytical skills
• Excellent communication and customer service skills

Desirable Skills:

• Technical qualification or equivalent commercial experience
• Experience with asset management and hardware lifecycle processes
• Knowledge of Active Directory and endpoint management tools
• Experience supporting Microsoft 365 environments
• Exposure to desktop security, patching and malware protection