Desktop Support Engineer

Join our global team of over 1,000 engineer support heroes, and work with some of the world’s leading brands, from high-street giants to energy multinationals and financial institutions.

• The role: Handle Incidents and Service Requests and near desk support

Provide services to End Users that include the following:

• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs
• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software
• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax)
• Locally-attached devices (e.g. personal printers, projectors);
• Daily health checks to End User Devices and Network attached devices as required
• Meeting room support as required
• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards

• You will have a minimum 1-3 years’ experience in Windows Desktop support.

Experience in:

• Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop setup, configuration and management via Active Directory, InTune, SCCM.
• Proven analytical, troubleshooting, and problem-solving skills.
• The ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication, rapport building and internal customer service skills.

If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.

A&O IT Group As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.