IT Helpdesk Specialist

We are seeking a dynamic and proactive Help Desk Specialist to join our inhouse IT support team in supporting users with laptops, applications, legal/litigation-specific tasks, document management, and services., * Support operating systems including MS Office Suite, iManage, pdfDocs, BigHand Digital Dictation, Juris Suite, ShareFile, MS Windows VPN and a variety of remote meeting platforms.

• Communicate with users both desk side and remotely to efficiently troubleshoot issues, provide advice or solutions, single-handedly, or in concert with co-workers.
• The ability to travel to regional offices is also required.

• Combined with great customer service and problem-solving skills, the ideal candidate is expected to display professional communication skills, the ability to organize, multi-task, and plan work to meet deadlines.
• Using good judgment, high attention to detail and accuracy, the candidate works toward the completion of problems to resolution, in a variety of work situations.
• The desire/ability to self-study our strategic applications, work independently, with a will to assume responsibility, contributes to your success in our ever-evolving environment.
• A preferred candidate will have 2+ years of experience in the field of technical support and digital document management.
• Experience in a law firm is desired.
• Candidates with experience as a legal assistant or paralegal and an interest in the technical side of a law firm should consider applying.

Join us in delivering top-tier IT support that keeps our organization running smoothly! We value energetic professionals eager to grow their skills in a collaborative environment where your contributions truly matter!, * Technical support: 2 years (Preferred)

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Thomas, Thomas & Hafer, LLP, (“TT&H”) is a regional civil litigation defense law firm that was established in 1977. Today, TT&H has over 170 legal professionals in 13 offices throughout the Mid-Atlantic region. TT&H represents a variety of insurance and corporate clients in state and federal courts as well as private arbitration, administrative, and alternative dispute resolution forums.