IT Support Specialist

• Monitor the help desk phone queue as a priority, promptly answer incoming calls, and provide email and conference support to end users across the organization
• Troubleshoot technical issues by applying critical thinking to diagnose root causes, determine appropriate solutions, and escalate as needed
• Provide a courteous professional response to customers in a timely and accurate manner, via phone, email or chat
• Follow-up and close out all open tickets
• PC set-up, delivery and general maintenance
• Provide on-call support after business hours
• Performs other related duties as assigned

• Outstanding communication skills
• Excellent interpersonal and customer service skills
• Ability to troubleshoot, think critically, and diagnose technical problems
• Exceptional organizational skills and attention to detail
• Ability to function well in a high-paced environment
• Proficient with Microsoft Office365 and applications used in a law firm environment
• Prior experience with a ticketing system is preferred

Education and Experience:

• High school diploma or equivalent. Bachelor’s degree preferred
• Minimum two years of help desk experience

Physical Requirements:

• Remain stationary for extended periods while performing repetitive tasks such as working at a computer
• Ability to move throughout the office to attend meetings, access files, collaborate with colleagues, and use standard office equipment, including but not limited to, printers, copiers, scanners
• Ability to move, transport, set up, breakdown or reposition technology equipment, up to 25 pounds
• Ability to transport materials using carts, dollies, or other appropriate equipment

Pulled from the full job description Paid parental leave Parental leave 401(k) Paid time off Vision insurance Dental insurance Commuter assistance, * Generous PTO and holiday schedule

• Medical/Vision/Dental insurance
• Hybrid work schedule
• Commuter Benefits
• Paid parental leave
• 401k plan

Eckert Seamans is a full-service national law firm with a strong reputation and history of success that spans more than 65 years. With approximately 300 lawyers across a network of 14 offices, we provide clients with proactive, solution-oriented business and litigation counsel. We are seeking an IT Support Specialist for our Pittsburgh, PA office.